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Steve Greenblatt

Gig Worker vs. Pro Services Provider

In the AV/IT world, there is a need for the gig worker and pro services provider approaches, as each have their strengths and weaknesses and best serve certain types of needs and clients. With the rise of the gig economy, along with the impact of COVID-19 on the job market and the desire to pursue […]

Leadership Lessons from Ted Lasso

The scoreboard isn’t the only thing that matters. Ted Lasso, the hit show on Apple TV, embodies effective modern leadership, people-centric management, and the value of humility and authenticity within a compelling, fictitious story. For those who are not familiar, Ted Lasso is recruited to be an English football (soccer) coach based on recent success […]

Employee Retention—Before “I Quit”

For more than a decade, there has been a shortage of talent entering the AV industry. With an overall staffing shortage and the “I quit” movement, you can’t afford not to reevaluate your recruiting and retention policies. When organizations look to bolster their teams to keep up with client demands, or expand to capitalize on […]

“No-Coding” Solutions Within the AV Industry

No-coding solutions can be viable for many AV systems that do not demand complicated functionality or operation. The movement of “no-coding” software development is a growing trend, especially in the web, mobile app, and workflow automation spaces. The value of these tools is their ability to enable so-called non-programmers to develop solutions without needing to […]

Creating Harmony By Understanding Personalities

No matter the company or situation, the relationship between sales and engineering is always strained.  Despite their need to work together the ability to find harmony is often a challenge.  Similarly, tensions also exist between other team roles or departments such as project management and programmers, or marketing and product development.  In each case, a […]

The Hidden Challenges of AV Control Programming

While most AV manufacturers build their products with integration in mind, the effort to control third-party AV devices can still be a challenge. In the early years of integrated AV systems, control and automation were accomplished with purpose-driven equipment hardwired to provide specific user interaction. These systems were essentially fixed in their functionality with little room […]

Getting Extra Mileage From Your AV System

More often than not, the go-to solution for a system that is not satisfying users’ needs is to purchase new equipment and start over with a new installation. Whether or not perception is reality, it is commonly thought that operational defects are tied to the brand of equipment being used and that by simply replacing […]

Tips for Returning Employees to Work

A return to in-person work in one form or another is imminent. Whether organizations bring back their entire staff, schedule a staggered presence, or plan to congregate on demand, the pandemic work life that everyone has grown accustomed to will be changing for the majority of businesses and staff. Even if these changes don’t have […]

Improving Project Hand-Off

When is a project complete? For some, completion is defined by satisfying requirements, receiving a sign off, or achieving client satisfaction. Although completion signifies a finish line associated with contracts, scope of work, payments, and a transition to move from one commitment to the next, completion of an installation simply marks the next phase in […]

Tips for Training Your AV Team

One of the continuing challenges that organizations face is building the skills of their team. Whether it is to orient and train newcomers, advance the knowledge and capabilities of existing staff, or provide a path for career advancement, there is a real need for a training strategy with resources that will facilitate growth and keep […]