As the world continues to recover from the impact of the pandemic, individuals, businesses, and their clients are leaning on supportive relationships and genuine insight to regain their confidence and comfort.  More than ever people are weighing a company’s values, customer service, dedication, and care before making a commitment.  The days of alluring clients in the AV industry with catchy marketing and flashy products are in the past.  Everyone wants to know that if something goes awry the companies and products they have invested in will have their backs.  Before this differentiator can be client facing, it must start at home.

At Control Concepts, support is, and has been, valued and handled with the utmost care for as long as the company has existed.  Support is back-bone of how we improve ourselves and how we serve our clients best.

The internal culture of Control Concepts fosters these key items:

1. Ask for guidance/assistance when you need it.
2. Provide guidance/assistance when you can.
3. You are not an individual to carry your professional burdens alone.
4. We are a team that share professional burdens to succeed as a team.

More often than not, the go-to solution for a system that is not satisfying users’ needs is to purchase new equipment and start over with a new installation. Whether or not perception is reality, it is commonly thought that operational defects are tied to the brand of equipment being used and that by simply replacing the equipment is the best course of action to remedy the problem. The truth is that an improperly designed, installed, programmed, or configured system will not work no matter what equipment is used. There are circumstances when a device may not fit the need, doesn’t offer the desired functionality, or is beyond its lifespan; however, in many circumstances, the custom programming or system configuration is the key variable in the overall success of the system, as fittingly stated in an old proverb, “a chain is only as strong as its weakest link.”