Control Concepts Expands to Continue Focus on Customer and Partner Relationships

daynaWith the recent hiring of Dayna Baumann, newly appointed Customer Relationship Manager, Control Concepts has invested in a dedicated resource to work with customers and partners to better understand the specifics of roles and relationships, offer support and assistance for their needs, and build a foundation upon which to grow and provide enhanced value.

Dayna will be a primary point of contact for customers and partners engaging with Control Concepts before and after project implementation and will assist with ongoing needs.

Dayna comes to Control Concepts with a retail background in which, similar to the AV industry, customer care is a top priority and providing an exceptional experience is an essential goal.  She brings a positive approach and a can-do attitude to every interaction.

Steve Greenblatt, Control Concepts President says, “Dayna will be an instrumental part of our team and a valuable asset to our customers and partners, providing quick response time and a devoted resource to best serve their needs.  With Dayna, we will continue to demonstrate our dedication to providing top notch service and unwavering care, and attention to requests and feedback from our clients and partners.”

Dayna says she looks forward to serving customers, using her experience across multiple industries in making customer care a “number one priority.”  “For me” Dayna says, “the level of respect for and understanding of customers is the most important thing to create relationships.”

In addition to helping meet customer needs, Dayna is excited to join the AV/IT industry, “a booming industry where the sky is the limit.”

Dayna says that she already sees the Control Concepts Team as “a close knit environment, that’s down to earth… everyone is looking to drop what they are doing to help anyone in need…  it’s a collaborative effort in the office and that translates into how we work with customers and partners.”

Join us in welcoming Dayna and please reach out to her with project inquiries or relationship needs by e-mailing or calling 201-797-7900.